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TNMEDS FAQ

Help is Here

  • Order Related

  • How do I order medicines on tnmeds.com?

     

    • Create an account on tnmeds.com or Proceed with Guest Checkout.
    • Search for the medicines you need.
    • Select the medicines you want to order.
    • Enter your shipping address.
    • Enter your payment details and proceed to pay.
    • You will receive a confirmation mail /SMS once the payment is completed.
    • Your order will be processed and shipped to your address.

     

  • Can I trust TNMEDS?

    We are a registered Pharmacy. We have been in Business for more than 10 years Now. We are a Private Limited company for more than 6 Years.

    One Way to verify is open Google , Search for TNMEDS, Click on About this result. Google will tell you that TNMEDS.com was crawled more than 10 years ago

  • How do I sign up?

    To sign up for tnmeds.com, first click the "Sign Up" link located at the top right corner of the homepage. Then, fill out the provided form with your information and click "Create Account" to complete the process.

  • When will I receive my order?

    The estimated delivery time for your order will depend on the shipping method you choose during checkout. You can find more information about estimated delivery times in our Product Page.

  • I am facing issues while trying to order.?

    If you are having any issue ordering from tnmeds.com simply whatsapp or call us at 8610589835

  • How do I track my order??

    You can track your order by logging into your account and viewing the status of your order. You can also contact our customer service team for more information regarding your order. We will also send you and SMS as well as email with your tracking details when we ship your order.

  • Other Sites are Promising 1 Hour Delivery , Can you deliver within 1/2 Hr ??

    We understand Your medicine is important. However we have to ship your medicine through courier.We need 1-2 days to deliver your order.

  • Medicines Query

  • How do I submit my prescription?

    By Email or through your whatsapp to Tnmeds.com Email Id or our whatsapp number given.

  • Can I cancel my order after it has been placed??

    Yes , you have the liberty to do this at Tnmeds.com ,before it is shipped ideally.You can simply call and get the process done easily.

  • What is your refund policy if we cancel a paid order???

    Tnmeds.com immediately upon getting the request from the customer makes the return payment through UPI or to the clients bank and the normal time is taken by the bank or the credit/Debit card organization for the amount to reflect in your account.

  • What are the shipping options and costs?

    Tnmeds.com has prepaid order, which is always faster and cheaper as the courier simply has to deliver it to your place. If it is COD ( Cash on delivery ) the process is elaborate as the delivery person have to make phone call attempts to your given number to ensure your presence or your advise to deliver as they have to collect cash upon delivery and this always costs more . Tnmeds.com advises our customers to prefer advance payment as it is faster, cheaper and quicker always. Tnmeds.com is a trusted site and is there for more than 10 years which can be verified in Google. Your money is always safe.

  • What if I have a question about a medication or its side effects?

    You can choose to check with your doctor or call / mail Tnmeds.com to get the experts to check and advice you on that.

  • What if my order is damaged or incomplete?

    If it is damaged upon receipt, you can take some photographs of the same and send it to Tnmeds.com for us to cross check with the courier who delivered the same to you and we replace or refund the value as per your request. If the package is broken or with no proper closure , you can refuse to accept upon delivery itself and update Tnmeds.com .If it is incomplete in supply , we would have intimated prior by email / SMS / Phone earlier about your incomplete /missing items .

  • Delivery

  • What should I do if my order hasn't been delivered yet?

    If your order has not yet been delivered, you may contact us and inquire about the status of your delivery. We should be able to provide you with more information about where the package is and when it might arrive. For all order that we ship we send tracking information by Email. We also track every orders which are delayed beyond expected times to ensure speedy delivery

  • How can I find your international delivery information?

    We dont ship outside of India. However there are many other companies that do. pls visit https://www.tnmeds.com/international-shipping-outside-india.html for more Details

  • Who takes care of shipping?

    We do all shipments from our warehouse in Chennai , Tamilnadu. We have tied up with multiple courier companies to deliver as quickly as possible to our customers

  • How do refunds work?

    Refunds are Automatic in TNMEDS.com. If you have made the payment and if your order is not shipped or partially shipped you will get refund automatically.

  • How do I return a product?

    You must contact us by mail or Whatsapp , we will guide you how to return your order.

  • I want the order next day or Same Day ?

    We dont have an option to deliver within a specific time. However we ship almost every order within 1 working day.

  • I want to pay extra for same day delivery?

    We dont have any option to deliver within 1 hr or 1 Day. All courier to our customers are sent by the fastest possible couier. Still we cannot comming to time specific deliveries as courier companies dont support such option.

  • Can I come and Pickup my order?

    Our Orders are packed and sent from our chennai warehouse. Generally there is no option to quote order number and pickup.

  • When will my order ship?

    Most orders are shipped within 1 working day.

  • I have placed an COD order but no one has called me for Delivery?

    Courier companies wont call for first time delivery, If you want speedy delivery call the phone number given in your order tracking email.

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Information Provided on this site is NOT Medical Advice

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